Terms and Conditions


By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.


In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the products/services offered through the Website and "company", "we", "us" and "our" shall mean MRF Limited.

Use of the Website

By accessing the website, you warrant and represent to the company that you are legally entitled to do so and to make use of information made available via the website.


The company has made every reasonable effort to display all information on the website as accurately as possible. However, some slight variations may occur from time to time. Accordingly, any typographical, clerical or other error or omission in any information, price list, website text, pictures, images, confirmation, invoice or other document issued by the company shall be subject to correction at any time without any liability to the company. The company reserves the right to alter the products/services or any relative specifications (whether such specifications have been submitted by you in the website order or otherwise) and designs at any time, without notice, as a result of changes in law or at the sole discretion of the company. The images of the products shown are for visual representation only and may vary from the actual product.

Price and Payment

The price for the products/services that you confirm will be the price quoted by the dealer on the website on the date the website order is received by the company and are subject to change. The prices are only valid for the purchases made on the online portal. Prices offered by dealers otherwise may vary. Payments must be made by credit card, debit card or net banking (please see the relevant part of the website for a list of those payment cards accepted and method of payment). By submitting a credit/debit card number or net banking details, you: (a) represent and warrant that your use of the particular card is authorized and that all information that you submit is true and accurate; and (b) authorize our dealer to charge to the card you tendered all amounts payable by you to dealer based on the products/services you have confirmed. The company is not liable to confirm the order until the dealer has received confirmation of payment. You may be subject to validation checks and/or third party authorizations depending on your method of payment. Physical Invoice will be generated only after the user visits the outlet and fulfills the order. Email or SMS does not stand for the final bill. Any other additional services availed at the outlet will be charged separately.

Intellectual Property

The trademarks, names, logos and service marks (collectively "trademarks") displayed on the website are registered and unregistered trademarks owned by us. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission from us.

External Links

External links may be provided for your convenience, but they are beyond our control and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Cancellation by us

We reserve the right to cancel any website order (or any part of the website order) if for any reason: Products/services ordered by you are no longer available; or Products/services are withdrawn by the company or by order of any governmental authority, in which event we will notify you by email and refund any payments you have made for that website order or that part of the website order. We will not be obliged to offer any additional compensation for disappointment suffered if your website order is cancelled for any reason. We may terminate or suspend your use of the website at any time, with or without cause (including but not limited to your breach of these website conditions or any inappropriate or unlawful behavior on your part), with or without prior notice to you and without any liability or further obligation of any kind whatsoever to you or any other party. You are personally liable for any website orders that you place and charges that you incur prior to termination. We reserve the right to modify, suspend or discontinue this website, the products/services (or any part thereof) at any time with or without notice to you. We shall not be liable to you or any third party for any such modification, suspension or discontinuation. You agree to indemnify and hold harmless the company and its affiliates, officers, directors, employees and representatives from any and all third party claims and demands, including reasonable legal fees, for damages and/or costs due to or arising out of your breach of these website conditions and/or your use of the website, the products / services.

Reschedule of an appointment

User can only reschedule the booking a minimum 2 hours prior to the appointment, after which the "Reschedule" button gets disabled. An auto-generated email / SMS reminder will be sent to the user 3 hours prior to the appointment with instructions to reschedule the appointment if needed. The "Reschedule" button gets activated again after 12 in the midnight of the set appointment date and time. User can reschedule the booking upto a maximum period of 7 days from the rescheduled date of booking. If next reschedule date is beyond 3 working days user can choose to cancel his booking. After the user reconfirms the date and time slot, user gets a confirmation email / SMS with all the order details and reconfirmed date and time slot. User has a maximum of 72 hours to reschedule his booking after the original booking period has lapsed. A reminder of the same will be sent via email / SMS after 24 hours of the 1 hour waiting period post the no-show of the original appointment date and time. A user is eligible to reschedule their appointment only once.

Cancellation of an appointment

User can cancel the booking a maximum of 2 hours prior to the appointment, after which the "Cancel" button gets disabled. An auto-generated email / SMS reminder will go to the user 3 hours prior to the appointment with instructions to cancel the appointment if need be. User has a maximum of 72 hours to cancel his booking after the original booking period has lapsed. A reminder of the same will be sent via email / SMS after 24 hours of the 1 hour waiting period post the no-show of the original appointment date and time. The reminder email / SMS will be repeated again at the end of the next 24 hours. 1 hour after the third reminder the order will be automatically cancelled. Any refund due to a cancellation would be made into the respective account within 21 days from the date of cancellation. All cancellation and refund request will require company approval


We respect your privacy and are committed to protecting it. This privacy statement explains our policies and practices regarding on-line customer information. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you.


This Privacy Statement applies to www.mrftyresandservice.com. www.mrftyresandservice.com is maintained by Experience Commerce Software Pvt Limited - Mumbai, on behalf of MRF LIMITED, New No. 114 (old No. 124) Greams Road, Chennai 600 006. India.

STAMP (Special Tyre care Annual Maintenance Package)

All the above terms and conditions shall also be applicable for STAMP excepting above stated clauses pertaining to Rescheduling of an Appointment & Cancellation of an Appointment (while the said above clauses has been superseded by a below stated analogues clause viz... C1-8).

In STAMP, the MRF T&S (here in after referred to as service provider) offers different tyre service package option (as enumerated below) and you (customer) would choose package as per your need by making due consideration/ payment. The three different packages and the services offered in each of them are as under:

Package Services provided in one year period for the car registered under STAMP package
STAMP Premium Wheel Alignment & Wheel Balancing - 3 times, Nitrogen Filling- unlimited
STAMP Plus Wheel Alignment & Wheel Balancing - 3 times
STAMP Value Nitrogen Filling - unlimited

During the purchase of the contract the user is required to select an MRF Outlet with which the contract will be registered, and the dealer in that particular MRF outlet (hereafter referred to as registered outlet) will provide the user with the STAMP services during the contract period.

  1. The customer once chooses any of the above packages, the contract is valid for the period of 1 (one) year from the date of issue of the contract. The contract is neither transferable or terminable before such contract period; nor the service/s provided therein allowed to be used in combination with any other service/s and cannot be redeemed for any other service not stipulated in the contract. No claim of refund of payment made by the customer shall be entertained once it is remitted.
  2. All services opted under the contract shall be availed by the customer within the said 1 year contract period. Any unavailed / unused service cannot be carried forward beyond the expiry of the stipulated contract period.
  3. The contracted service can be availed only in the MRF T&S outlet(registered outlet) where it was contracted / opted for.
  4. This package is only applicable to single (passenger) vehicle and cannot be transferred/ assigned/ changed to another vehicle under any circumstances. The type of package cannot also be changed or updated after the purchase.
  5. The user is free to purchase multiple contracts for each vehicle, however the contract and services available under each contract can only be redeemed at the registered outlet that was selected during the purchase of the contract.
  6. The prices offered are subject to change at any time without prior notice at our own discretion Prices include service tax and other applicable taxes.

    If the user has booked an appointment for the redemption of STAMP, the appointment cannot be rescheduled for any reason/s whatsoever. In the event of a no show by the customer on the appointed date/time, then the appointment gets automatically cancelled; and the user can rebook another appointment. In the event that the user booked an appointment to redeem STAMP along with a tyre/s purchase, the Cancellation/Reschedule rules terms as described in the previous section as are shall become applicable.


    Post completion of the contract either due to the efflux of time (contract period) or due to the consumption/availing of all available services within the contract period, the user has the option of renewing the contract. Under the "renewal option", the customer/user have to avail the package identical to the package selected earlier, and that the registered dealer shall have to be the same as the one selected earlier. In case the customer/user wishes to change either of those options, then the user can only opt to buy a new contract instead.

    Disclaimer: The prices of the contract are subject to change and purchase or renewal of contracts will be at the prices prevailing at the time of such purchase or renewal (as the case may be).


    The service provider warrants that the services will be performed in a good and workmanlike manner with the reasonable degree of skill and care. No other standard of performance is warranted or promised by the service provider. No other warranties either express or implied are extended by the service provider other than those expressly set forth in this terms and conditions.


    The customer shall notify service provider of any claim that service provider did not reasonably perform the service work within 1 (one) day and in no event later than three (3) days after the performance of the service work. Within a reasonable time after notice from customer of such complaint, the service provider at its sole option and discretion shall correct the service work which was not reasonably performed or reject the request (which shall be final and binding on the customer). The service provider shall not be responsible to correct (i) any condition which reasonably could have been prevented or minimized by the customer; (ii) any condition constituting normal wear and tear; (iii) any condition caused by acts of God; (iv) any condition caused by abuse or misuse; or (v) any condition not caused by service provider’s failure to reasonably perform the service work.


    The aggregate liability of the service provider under the contract whether for breach of contract, in tort (including without limitation negligence), shall not in any circumstances whatsoever exceed the total amount payable by the customer under the contract. Thus the service provider will not be liable to customer or any other party for any consequential, incidental, special, punitive or other indirect damages, including but not limited to, damages for lost use, lost profits, lost savings or other commercial or economic loss.


    The service provider shall not in any event liable to the customer in damages or otherwise for any failure or delay in the rendering of servicing which arises from any cause beyond the service provider’s reasonable control, including but not limited to strikes, lock outs, other industrial action, civil commotion or acts of God.

  13. WAIVER:

    Failure by the service provider to enforce any term of the contract shall not be deemed to a waiver of any of its rights under the contract.


    14.1 The Contract (including these conditions) shall be governed by and construed in accordance with Indian Law.

    14.2 The Competent Court situated at the service provider’s place of business where the service under this contract is performed shall have jurisdiction to try the dispute/s (if any) arising out of the same to the exclusion of other courts.